Frequently Asked Questions
Contact Information
Technical Support Team:
Inside Sales Team :
- 1-717-233-1621 x4 (Monday - Friday 7:30am - 5:00pm)
- 1-800-998-1621 x4 (Monday - Friday 7:30am - 5:00pm)
- [email protected]
- Chat with us (see bottom of TEXTChat on right side of page)
Credit Department:
- 1-717-233-1621 - ask for Credit Department (Monday - Friday 7:30am - 5:00pm)
- 1-800-998-1621 - ask for Credit Department (Monday - Friday 7:30am - 5:00pm)
- [email protected]
- Schaedler Yesco Credit Department, 3982 Paxton Street, PO Box 4990, Harrisburg, PA 17111-0990
Check out the FAQs below or watch our short How-To Videos!
Setting up your Account / Technical Support
How do I create an account?
To create an account, click the "Sign In" button in the top toolbar. Then, click the "Create Account" button and complete the form. If your company currently has an account with Schaedler Yesco, your Web user account can be tied to it. Simply answer "yes" to align your account. Have your company name and account number handy. (You can still set up your user account if you don't know your account number.)
I'm a Schaedler Yesco customer, but I want to start ordering online. Do I need to create an online account?
If your company has ordered from Schaedler Yesco in the past, you may already have an online account that is tied to your recent order history. Simply answer "yes" to align your account. Have your company name and account number handy. (You can still set up your user account if you don't know your account number.) If not, we'll set it up for you!
I am not sure that you have an account or whether my account is still active?
To determine if you have an online ordering account, simply try to log in with your email address and what you think the password may be. If your password doesn’t work, click on “Forgot Password.” If you have an account, you will receive instructions to reset your password. If you don’t get an email to reset the password, you do not have an account and will need to set one up.
I received a message that a user with my email address is already registered on SYDIST.com. How is this possible?
If you received a message that your email address has already been registered, you may have a pre-existing account with Schaedler Yesco that was automatically created to transition you from the old system to our new system. Enter your email address for username. To retrieve your password, click the "Forgot Password?" link on the Sign In page. Your new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a permanent password upon your next login. ** Use caution. If your company uses a group email, be sure you review the password change with your group.
Why am I having trouble signing in?
You may be pre-registered as part of the transition from the old system to our new system. Try the "Forgot Password?" and "Forgot Username?" tools on our Sign In page. If you still need assistance, please contact our Technical Support team.
I forgot my password. What do I do?
If you've forgotten your password, click the "Forgot Password?" link on the Sign In page. A new, temporary password will be sent to the email address associated with your account. You will be prompted to choose a permanent password upon your next login.
I forgot my username. What do I do?
Your username is the email address associated with your account. If you don’t know the email used with your account, please contact our Technical Support team.
I am locked out of my account. What do I do?
If you've received a message that your account has been locked, please contact our Technical Support team.
How do I change my password?
To change your password, select Account Settings from the My Account drop-down menu. Choose Change Password above the password field. Enter your current password and new password in the appropriate fields and click the Save button immediately below.
How do I change my billing address?
In order to change the primary billing address on your account, please send your written request via email to [email protected] or via USPS to Schaedler Yesco Credit Department, 3982 Paxton Street, PO Box 4990, Harrisburg, PA 17111-0990
How do I stay logged into my account?
When you go to the sign-in page, there will be a check-box titled "Remember Me" that you can select. Check that and sign-in and moving forward you will be able to avoid having to sign-in each time you visit the site.
Who do I contact for website technical support?
If you have a technical question or concern, please contact our Technical Support team. Our representatives are available between 7:00 a.m. and 5:00 p.m. EST and will respond to inquiries made outside of regular business hours within one business day.
Product Questions
I need help with a product or application or can't find a specific product online?
If you have a question about a specific product or application, please contact our Inside Sales team. They will forward your question to a product specialist.
I'm not sure this is the right product. Who do I ask about conflicting product information?
If you have questions about our product data (including an image), please contact our Inside Sales team. Our support team will forward your question to a product expert.
Placing an Order Online
Is your available stock updated in real-time?
Yes, our stock is updated in real-time. You can see inventory at our Central Distribution Center as well as our individual locations.
How does Quick Order work?
If you already know your products' part numbers, you can check out even faster with Quick Order. Use Quick Order to build a list and add all of your products to your cart at one time. Go to Quick Order here or in the navigation bar. Enter your first part number in the search bar and click Add to Quick Order. Continue until all products have been added to your list. When you're ready to check out, click the "Add All to Cart & Check Out" button.
I need to get my order approved before I complete it. What is the best way to do this?
Order Approval is not currently part of our system, but it will be soon! In the meantime, you can save your items to a list and share your list.
Is there an easy way to place repeat orders?
Yes! For items that you order frequently or together, you can create a List and name it. When you want to order the items on your list, simply open the list and add them to your cart.
Can I submit all my lists to a cart?
Yes. You can add items from your lists to your cart by opening each list and adding the items to your cart. There is no option to add all lists to the cart at one time. Note that there is a 500 line item limit per checkout.
I routinely buy a product from Schaedler Yesco, but it's not on the website. How can I order it?
If you've purchased a product from Schaedler Yesco in the past but can't find it on our site, you may need to sign in to your account to locate it. If you still don't see your product after signing in enter a search term into the Search bar. If the system doesn’t return a result, you will see a No Product Found screen. Use this form to share the details of the item. When you place your order, it will be submitted as a bid and our Inside Sales team will research the item and get back to you.
How do I request a quote?
To request a quote, submit your cart as a bid with instructions in the comments section. You may also contact our Inside Sales team for assistance.
Can I order from multiple branch locations?
You can order from any branch by selecting a pick-up location during ordering. However, please note that you cannot order from multiple branches on the same online order. Depending on where the inventory is located, your delivery may have a delay. If you need assistance, please contact our Inside Sales team.
I have items in my cart, but I'm not quite ready to check out. How do I save this order?
To save an order for later, go to your shopping cart in the top navigation bar. Click the "Save Cart" button. When you're ready to place this order, go to Saved Carts. Your order will be saved by date. Click on the appropriate date to view the Saved Carts Details page. Then, click the "Place Saved Cart" button at the bottom of the page. Carts cannot be named, but do include a date/time stamp. Lists CAN be named and saved.
Can I get a shipping estimate?
If you need a shipping estimate, please submit your cart as a bid and request a shipping estimate in the comments section.
Pricing and Payments
What payment methods do you accept?
We accept all major credit cards. We also offer account credit. Please complete the credit application if you don't already have an account. We do not accept PayPal, Venmo, Zelle, Cash App, etc.
There is a payment authorization hold on my credit card, but I haven’t received my order. Why?
When you place an order using your credit card, the system will automatically contact your credit card company for a preauthorization of the amount you have charged. The actual charge to your card is not made until the order is marked as shipped. Depending on when you ordered, if you have backorders or other delays, this may not happen for a day or more.
How can I update the address or expiration date for my credit card?
Make sure you have Credit Card chosen in the Payment Method drop-down. Click the small icon titled Saved Payments to view a list of cards that were entered in the past. To modify an existing card, choose the card you'd like to edit and select the modify button to edit the expiration date and/or billing address.
Why don't I see my pre-negotiated pricing?
If you have account pricing but don't see it on our website, sign in to your account. Your unique pricing only displays when you are signed in. If you sign in and still don't see your pricing, please contact your Schaedler Yesco Sales Rep or our Inside Sales Team.
How do I place an order and use a terms account to pay?
If you already have a terms account with Schaedler Yesco, log in and proceed through checkout. On the last page of checkout, choose "Charge to Account" from the drop-down box under Payment Details. If you are new to Schaedler Yesco and would like to request a terms account, please visit our Credit Application page.
My company is tax-exempt. How do I notify Schaedler Yesco?
If you have already placed an order and were charged tax, email [email protected] with your tax-exempt certificate and your tax ID. The tax amount will be refunded to your account or credit card, as quickly as your bank will allow, upon receipt of the certificate. If you haven't placed an order yet, email your tax-exempt certificate and tax ID to [email protected]. Please allow 24-48 hours before placing your tax-free order. We will save your certificate and attach it to your record for all subsequent orders. Click here for tax exempt certificates.
Checking Out
I'm getting an error message when I try to check out. What should I do?
We're sorry for the inconvenience! Please call 1-800-998-1621 and ask for Website Technical Support or email [email protected]. To place your order with a customer service representative at the branch closest to you, please contact the branch directly.
I don't see the correct ship-to address in my drop-down?
If the correct option does not currently appear in the drop-down box, you'll have the opportunity to add a ONE TIME ship-to address on the Addresses page during checkout.
How do I add a new shipping address?
To add a new ship-to address to your saved addresses, please email your sales rep.
How do I change my bill-to address?
In order to change the primary billing address on your account, please send your written request via email to [email protected] or via USPS to Schaedler Yesco Credit Department, 3982 Paxton Street, PO Box 4990, Harrisburg, PA 17111-0990
I need to update my credit card billing address?
You'll have the option to provide new information on the Payment page during checkout. The billing address for your credit card does not need to match the billing address on the Shipping page during checkout. Make sure you have Credit Card chosen in the Payment Method drop-down. Click the small icon titled Saved Payments to view a list of cards that were entered in the past. To modify an existing card, choose the card you'd like to edit and select the modify button to edit the expiration date and/or billing address.
How do I know if my order was submitted and received correctly?
When you are ready to send your order, go to the checkout page and click the Submit Order button. This transmits your order for processing, and will generate a Sales Order number. You will also receive a confirmation email that your order was submitted. You can go to My Account at the top of the screen and then click on Order History at the left. Once you see an Order number filled in, you know it is being processed.
Who do I contact about my order?
If you have questions or concerns about a web order, please contact Inside Sales Support. Our representatives are available between 7:00 a.m. and 5:00 p.m. EST and will respond to inquiries made outside of regular business hours within one business day.
Changes, Cancellations & Returns
I need to change my order or change my address. How can I do that?
Because our orders process very quickly once they've been submitted, we may not be able to make changes or cancellations once the order is submitted. If the order has been processed, unfortunately, the order will ship as-is and cannot be modified. Please contact Inside Sales Support immediately to see if changes can still be made.
Can I cancel my order?
Because our orders process very quickly once they've been submitted, so we may not be able to make changes or cancellations once the order is submitted. If the order has been processed, unfortunately, the order will ship as-is and cannot be modified. Please contact Inside Sales Support immediately to see if changes can still be made.
How do I return a product online?
Go to your order history. Click on the order that contains the products you want to return. Click return request at the top of the page in the right hand corner. Choose the quantity of the product you want to return. Use the drop down to mark the reason why you’re returning (i.e. damaged, not working, etc.) the dropdown options are:
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Not What I Ordered – wrong product sent
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Customer Convenience – product no longer needed, not the product you wanted, job got cancelled, etc.
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Damaged in Shipment – product/box came damaged
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Defective Material – product isn’t working correctly
You can also enter further return notes if you want to provide more details. Then press the send return request button. Your request will be submitted for the products you want to return and will be addressed within 24 hours and will email next step instructions upon return approval. Cut wire orders are not returnable. Please see our Returns Policy. Note: The order status will remain open while we work to process your return request. Watch this video for a full tutorial.
How do I return a product?
Contact your Schaedler Yesco Rep to return your product. Your request will be submitted for the products you want to return and will be addressed within 24 hours. We will email next step instructions upon return approval. Cut wire orders are not returnable. Please see our Returns Policy.
Viewing Order Status, Invoices & History
Where can I find the status of my order?
To check the status of a particular order and view your Order History, sign in to My Account and select Order History. Please note that the Order History will not be updated until the product(s) have shipped. If you placed an order as a guest, you can find your order status in the Order Confirmation email you received.
Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
How do I view past invoices and orders?
To view past invoices and orders, log in to your account. Then, select Invoice History or Order History from the My Account drop-down menu in the top, left-hand corner. You may choose to filter invoices and orders by order number, PO number, and more to display your desired results.
Can I view both my online and offline orders here?
Yes, all orders placed can be viewed under your order history.
Can I pay my invoice online?
You can pay your invoices online when you are enrolled in our BillTrust program. You cannot pay online while in your account history. Click here for more information.
Where can I view my Bid/Quotes and Open Orders?
To look up Bids/Quotes and Open Orders, go to the My Account button at the top right of the site and select Order History. You will see a list of your orders, which you can sort by date, status, order #, and so on. You can also filter the results by clicking the filter icon on the righthand side (it looks like a funnel). The filter gives you additional controls, allowing you to set things like date range and status. You can change status to several options including Bids/Quotes, Invoices, and Orders.